Terms of Service

01Acceptance of Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Client", "you", or "your") and Ziara QA Labs, a specialized software quality assurance unit operated under Ziara TechQ Labs ("we", "us", or "our").

By engaging our testing services, requesting a QA audit, downloading test deliverables, accessing our online tools, or submitting an application URL for evaluation, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not use or engage our services.

02Scope of Quality Assurance Services

Ziara QA Labs provides software quality assurance offerings including, but not limited to:

• Manual and exploratory functional testing of web and mobile applications.
• Automation test framework architecture (Cypress, Playwright, Selenium WebDriver).
• API validation and load simulation (Bruno, Postman, JMeter).
• Visual regression testing and multi-viewport layout validation.
• Preliminary Initial QA Assessments (1 Core Flow) and edge-case defect reporting.

All services are delivered within the specific scope, environments, browser/device matrices, and testing charters mutually agreed upon in writing prior to test kickoff.

03Standard of Performance & Disclaimer of Zero-Defect Guarantee

04Client Responsibilities & Test Environments

To enable safe and accurate testing, the Client agrees to:

• Provide Non-Production Environments: Testing must be performed on designated staging, UAT, or QA environments. Testing against live production systems is undertaken solely at the Client's written instruction and sole risk.
• Sanitize Test Data: Client shall NOT supply live payment card credentials, real customer Personally Identifiable Information (PII), or unencrypted sensitive secrets. Client is responsible for seeding dummy or sanitized data.
• Data Backups: Client is solely responsible for maintaining complete, independent backups of all databases, source repositories, and server configurations before testing begins.
• Deployment Authority: The decision to deploy, launch, or release software into production remains strictly and exclusively with the Client. Ziara QA Labs acts solely as an advisory and verification service provider and possesses no release authority.

05Intellectual Property & Ownership

Client IP: Client retains 100% sole ownership, title, and interest in and to their applications, underlying source code, proprietary algorithms, and brand assets.

Test Deliverables: Upon receipt of full payment for an engagement, Client is granted an irrevocable, perpetual, worldwide license (or outright ownership, as specified in the engagement SOW) to all custom automated test scripts, test cases, and documentation created specifically for the Client's project.

Pre-Existing Tools: Ziara QA Labs retains all rights to its pre-existing proprietary frameworks, boilerplates, open-source mock endpoints (e.g., QA Fake API), browser extensions, and internal utility libraries.

06Confidentiality & Non-Disclosure

Both parties agree to treat all proprietary technical specifications, staging credentials, source code, bug reports, and business information exchanged during an audit or paid project as strictly confidential.

We routinely execute mutual Non-Disclosure Agreements (NDAs) prior to accessing client code or private staging environments. Confidential information shall not be disclosed to any third party without prior written authorization.

07Limitation of Liability & Liability Cap

08Payment Terms & Refund Policy

Invoices for one-time audits, framework setup, or recurring QA retainers must be settled according to the milestone schedule agreed in the respective proposal or invoice.

Because quality assurance involves labor-intensive manual inspection and custom code development allocated immediately upon booking, fees paid for commenced or completed deliverables are non-refundable, except where an explicit written service level agreement guarantees an operational turnaround refund.

09Governing Law & Dispute Resolution

These Terms shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without giving effect to any conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to this Agreement shall first be resolved through good-faith mutual negotiations. If unresolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in New Delhi / Jharkhand, India.

10Contact Information

For legal notices, contract questions, or inquiries regarding these Terms, please contact our legal and administrative team: